سياسة الاسترجاع

Although we are happy when you are satisfied using one of our products, we know that you may need to return it at some times for some reason. And if you want to do that, this policy explains to you all the information you will need to know. You can use the card/voucher only once. Electronic vouchers and cards are case-sensitive. Please enter the code exactly as shown. Electronic vouchers and cards that have been reviewed from your account or delivered via email or mobile message are not eligible for return or exchange unless there is a defect from the company. Tik Card or its affiliated companies are not responsible for incorrect purchases you made due to negligence or entering false/incorrect information, which may lead to damages or losses. By purchasing any electronic voucher/card, you have understood, acknowledged, and accepted Tik Card's disclaimer. After receiving your order, Tik Card is not responsible for any loss or damage to the goods purchased through it. Any loss or damage the buyer may suffer for this reason. The process of refunding through bank transfer/electronic payment may take between 24 hours and 5 working days. If the customer requests a refund and the amount was paid via electronic payments (Mada, Visa, MasterCard, Apple Pay, Tabi), the customer will bear the full payment fees and the remaining amount will be refunded. *Electronic payment fees: {Mada: (1.75% + 1 + 15% tax)} {Visa, MasterCard, Credit Card, Apple Pay: (2.2% + 1 + 15% tax)} Tabi: 8.5% + 15% tax. If there is an error in the order from the store or if the product stock runs out, the store bears all the fees.